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AWS Connect 008-260309-AWSConnect

4 weeks

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Live Course

Your Instructors

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Instructor profile photo

Gayathri Mahadevan

Course Overview

Course overview will be available soon.

What you'll get out of this course

Learning objectives and goals will be outlined soon.

Course content

1

Syllabus

1 item

1 lecture
2

Week 7: AWS Foundations for Contact Centers

16 items

16 lectures
3

Week 8: Amazon Connect Core Platform

35 items

35 lectures
4

Week 9 Amazon Lex

31 items

31 lectures
5

Week 10 Backend Integrations with AWS

29 items

29 lectures
6

Week 11: GenAI & Agentic AI on AWS

31 items

31 lectures
7

Week 12: Advanced GenAI Implementation & Optimization

27 items

27 lectures
8

End of Training Survey

1 item

1 lecture

Your Instructors

Gayathri Mahadevan profile photo

Gayathri Mahadevan

MCT with 22+ years of IT Training & Consulting in .NET, MS SQL, PostgreSQL, Power Automate, PowerApps and others. Experienced in Azure, AWS for more than 10 years now.

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Ponmalar R

No additional information available about this instructor at the moment.
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Adam Ingram

Director of Technical Training & Development | Building Tomorrow’s Tech Workforce

I’m the Director of Technical Training & Development at GenSpark, where I design and lead large-scale training programs that connect academic learning with real-world industry needs.

I’m passionate about building talent and driving workforce innovation. Over the years, I’ve developed and deployed nationwide programs across technologies like Mainframe, RPG, Oracle EBS, Guidewire, Cybersecurity, and Generative AI.

My focus is on creating immersive “Hire-Train-Deploy” models that help entry- and mid-level professionals accelerate into meaningful roles with top enterprise clients. I combine technical training, leadership development, and hands-on learning design to prepare learners for long-term success in the tech industry.

When I’m not building the next generation of tech talent, you’ll usually find me traveling with my family, exploring the outdoors in our Grand Design Momentum RV, or creating new and engaging educational content.

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Kelley Scharf

Training Operations Manager

I’m the Training Operations Manager at GenSpark, where I coordinate large-scale training initiatives and serve as a liaison between clients, consultants, and internal teams. I manage everything from onboarding and upskilling to consultant performance tracking and client relationship development to ensure our programs deliver impact at every level.

For every cohort, I focus on keeping the program moving forward, from managing logistics and tracking outcomes to supporting trainers and ensuring you have the resources you need to succeed.

Outside of work, I’m usually organizing something in a spreadsheet or spending time with my wife and 6-year-old Siberian Husky, Ace.

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Terry Ahmed

As a Senior Manager, I play a key role in ensuring smooth coordination between candidates, trainers, internal teams, and business requirements. My primary responsibility is to connect with candidates through regular one-on-one interactions to understand their progress, address any challenges they may be facing, and provide the necessary guidance and support to help them succeed.

I closely coordinate with trainers to monitor candidate performance, training effectiveness, and overall development. I also help students build and improve their resumes to better align with industry standards and client expectations. In addition to candidate engagement, I actively collaborate with the Sales team to support business requirements and client needs. I also work closely with the HR team whenever support is required in employee engagement, coordination, or operational activities.

Beyond work, I am passionate about cricket and snooker, and I also enjoy horse riding, which reflects my enthusiasm for focus, discipline, teamwork, and continuous learning.

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