TriZetto Infrastructure Support 005-260202-InfraSup
10 weeks
·Live Course
Infrastructure Support Foundations for Mission-Critical Healthcare Platforms
Your Instructors
Armaan Verma
Course Overview
The TriZetto Infrastructure Support Cohort Training Program is a comprehensive, hands-on training experience designed to prepare learners for infrastructure, operations, and support roles within modern enterprise healthcare technology environments. This program focuses on building strong foundational and practical skills across core infrastructure platforms, with an emphasis on operational support, system reliability, and production readiness rather than application development.
Throughout the program, learners gain practical experience working with enterprise infrastructure technologies, including Windows and Linux systems administration, networking fundamentals, cloud platforms such as AWS and Azure, and database operations. The curriculum covers key operational areas such as system configuration, access management, monitoring, backup and recovery, and incident response, enabling learners to understand how distributed systems and cloud services work together to support mission-critical applications.
The program emphasizes operational discipline, troubleshooting, and support workflows commonly required in enterprise IT environments. Learners are introduced to industry-aligned practices including ITIL-based incident and change management, documentation standards, root cause analysis, and the use of automation and scripting tools such as PowerShell and Python to improve operational efficiency. Hands-on labs and guided exercises reinforce core concepts and build confidence in supporting production-like systems.
By the end of the program, participants will be equipped with the technical knowledge, practical experience, and professional readiness needed to contribute effectively in infrastructure support and operations roles supporting TriZetto platforms. Graduates will be prepared to onboard into enterprise teams, support day-to-day infrastructure operations, and continue developing toward advanced responsibilities in cloud, automation, or platform support roles.
What you'll get out of this course
Build a strong foundation in enterprise IT infrastructure, operating systems, networking, and cloud fundamentals.
Develop hands-on experience supporting and maintaining AWS and Azure cloud environments used in production settings.
Gain practical skills in Linux and Windows systems administration, including configuration, troubleshooting, and access management.
Understand database operations and data platform fundamentals required for application and infrastructure support.
Apply monitoring, alerting, and incident management practices to identify, diagnose, and resolve infrastructure issues.
Use PowerShell and Python to automate routine operational tasks and improve support efficiency.
Implement security, backup, and recovery best practices across on-prem and cloud-based systems.
Strengthen professional communication, documentation, and escalation skills required in enterprise support roles.
Leverage AI-assisted tools and automation workflows to enhance operational decision-making and response times.
Demonstrate end-to-end infrastructure support readiness through a capstone project that mirrors real-world enterprise environments.
Course content
Course Syllabus
2 items
Week 1: Cloud Infrastructure Foundations – AWS
53 items
Week 2: Cloud Infrastructure Foundations – Azure
52 items
Week 3: Linux Systems Administration & Virtualization
41 items
Week 4: Windows, Networking & IT Foundations
67 items
Week 5 SQL Server & Database Operations
73 items
Week 6: PowerShell, Python & Automation
55 items
Week 7: Monitoring, Middleware & Deployment
117 items
Week 8: ITIL, Incident Management & RCA
134 items
Week 9: AI Ops Foundations
117 items
Week 10: MCP, Automation Agents & Intelligent Workflows
112 items
Week 11: Capstone
3 items
End of Training Survey
1 item
Your Instructors
Armaan Verma
I’m Armaan Verma. Based in Auckland, New Zealand, I am a Cloud Engineer and certified Level 5 adult educator with over 15 years of experience in the training sector. I’ve had the privilege of delivering upwards of 400 classes to professionals globally, both in-person and online.
I am genuinely passionate about sharing my knowledge and industry experience with others. Whether it's AWS, Azure, Google Cloud, or Linux, my goal is to simplify complex tech and help people "level up" their skills. My recent work also covers Security, Networking, M365, and Data platforms like Databricks, MS Fabric, and PowerBI.
When I’m not in the classroom or lab, I’m a dedicated family man and love spending time with my daughters. I’m a proud vegetarian and enjoy getting stuck in with some cooking at home. To keep the balance, I’m usually at the gym, in the pool, or catching a game of sports—and I’ve always got a soft spot for a good comic book.
Adam Ingram
Director of Technical Training & Development | Building Tomorrow’s Tech Workforce
I’m the Director of Technical Training & Development at GenSpark, where I design and lead large-scale training programs that connect academic learning with real-world industry needs.
I’m passionate about building talent and driving workforce innovation. Over the years, I’ve developed and deployed nationwide programs across technologies like Mainframe, RPG, Oracle EBS, Guidewire, Cybersecurity, and Generative AI.
My focus is on creating immersive “Hire-Train-Deploy” models that help entry- and mid-level professionals accelerate into meaningful roles with top enterprise clients. I combine technical training, leadership development, and hands-on learning design to prepare learners for long-term success in the tech industry.
When I’m not building the next generation of tech talent, you’ll usually find me traveling with my family, exploring the outdoors in our Grand Design Momentum RV, or creating new and engaging educational content.
Kelley Scharf
Training Operations Manager
I’m the Training Operations Manager at GenSpark, where I coordinate large-scale training initiatives and serve as a liaison between clients, consultants, and internal teams. I manage everything from onboarding and upskilling to consultant performance tracking and client relationship development to ensure our programs deliver impact at every level.
For every cohort, I focus on keeping the program moving forward, from managing logistics and tracking outcomes to supporting trainers and ensuring you have the resources you need to succeed.
Outside of work, I’m usually organizing something in a spreadsheet or spending time with my wife and 6-year-old Siberian Husky, Ace.
Frequently Asked Questions
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